Smart Lock U200

Yes, the U200 can pull the latch, making it suitable for doors with handles or those with only a keyhole. To use this function, enable the “Pull Spring Feature” in the settings of Aqara Home app.

Compatible Locks: EU Mortise Lock, US Deadbolt Lock

A cylinder equipped with this feature enables it to be unlocked from the outside using a key, even if another key is already inserted on the inside. The U200 is specifically designed for compatibility with cylinders that offer this capability.

If your current cylinder is incompatible, consider the Aqara EU Profile Adjustable Cylinder. Check dimensions, compatibility and regional availability before purchase.

1) For Aqara Home Users: Option 1: Go to "Settings" > "Calibrate Lock" in the app and choose either "Automatic Calibration" or "Manual Calibration." Option 2: Long press (3s) the Set Button in the Door Lock for auto-calibration. 2) For Matter Users: After installation, press and hold the "Set" button on the Lock for 3 seconds to initiate auto-calibration.

The U200 supports Matter over Thread, ensuring seamless interoperability across various smart home ecosystems.

1) Aqara Home Users: No hub is needed, but the Aqara M3 Hub is recommended for enhanced features like remote control and automations. 2) Matter Users: A Thread Border Router that supports Matter is required.

Binding to the Aqara M3 Hub allows for automations, remote lock/unlock, and more features in future updates.

Basic functions like locking and unlocking work with third-party ecosystems. However, we recommend using the Aqara Home app to access exclusive features and detailed settings such as Manual Calibration, Auto Lock, Auto-Turn Lock/Turn to Lock, Pull Spring Feature, and more.

For a lock already paired to Matter, open the sharing or pairing window in its current platform and use the new pairing code in the next platform. Check Thread connectivity, controller compatibility and updates. Factory reset only according to the manual, understanding that it erases settings.

After adding the compatible lock in Apple Home, a home key is added to Wallet. Hold a compatible iPhone or Apple Watch near the keypad NFC reader. Express Mode lets you use the key without unlocking or authenticating each time; authentication mode uses Face ID, Touch ID or a device passcode as supported.

Update the lock and Apple devices, check iPhone, home hub and Thread border router compatibility, then follow the U200 pairing instructions in Apple Home. If already paired elsewhere, use a Matter sharing code from that platform. Review the reported error, network and account settings, and contact Aqara or Apple support if needed. Factory reset erases lock settings; follow the manual and retain an alternative entry method before resetting.

A smartphone is required to connect the Smart Lock U200 to Aqara Home or other Matter ecosystems. After adding the admin and calibrating the lock, it can be used directly.

Guest codes, including temporary or scheduled options supported by your firmware, can be managed in the app. Local settings use Bluetooth; remote management requires a compatible hub and platform. Available options vary between Aqara Home, Apple Home and firmware versions.

Follow the factory-reset procedure for your U200 version, verifying administrator authorization when requested. Steps depend on how the lock is paired. Reset erases users and connection settings. Keep the door open and a mechanical key available, then set up and calibrate the lock again.

Please contact our customer service for assistance.

Respond promptly to low-battery warnings by replacing keypad batteries or charging the lock; do not rely on a fixed reserve duration. If only the keypad is flat, Bluetooth access through Aqara Home is available while the lock remains powered. If the lock is flat, use the mechanical key with an emergency-function-compatible cylinder.

Re-register your fingerprint as it may change over time. For children and the elderly, update fingerprints regularly or register multiple fingers. Ensure fingers are dry and clean.

Up to 6 months with up to 8 daily lock/unlock actions via fingerprint or NFC. Battery life may vary based on usage and conditions.

Power the keypad with a 12V-24V AC/DC 0.5A supply. A compatible transformer should be installed by a professional electrician.

1) Local Settings: – Quiet Lock Mode: Long press (3s) Lock Button in the Keypad; or Single press the Confirm Button followed by single press Lock Button – Quiet Unlock Mode: Single press the Confirm Button followed by password or fingerprint unlocking in the Keypad 2) Aqara Home Settings: Enable under "Settings" > "Quiet Unlock Mode."

Enable Auto-Lock in Aqara Home after calibrating the lock. Test door-closure detection and locking on your installed door before relying on the feature.

Repeated failed authentication can temporarily block further code attempts. Wait for the configured interval or use another authorized entry method, then review lockout settings. Limits and durations depend on firmware and settings.

Check firmware updates in Aqara Home. Keep the phone near the lock, with sufficient battery power and a stable connection until completion. Matter platforms may also provide updates on a different release schedule.

Aqara Home Users: Bind the lock to the Aqara Hub M3 for remote features. Matter Users: Use a 2-in-1 Matter Controller and Thread Border Router.

An administrator can add users locally using the voice prompts and management procedure in the manual. Keep the door open, start user management on the keypad and verify administrator credentials when requested. Steps vary with Aqara Home or Matter pairing.

No, it supports the Thread protocol, which is more stable and offers longer battery life.

Check if the lock is out of battery. If the issue persists after replacing the battery, contact customer service: support@aqara.com.

Verify with an authorized administrator fingerprint or code and follow the manual to silence the tamper alarm. The procedure depends on pairing configuration; do not factory-reset the lock merely to silence an alert.